Page 235 - 2018 Defense White Paper

Outreach School” courses.

In the future, under the belief that “a positive barracks culture begins with languages that
show respect and care for others,” the MND will continue to develop effective ways to ensure
the use of proper language among servicemembers.

| Identifying and Resolving Difficulties | To ensure
that our servicemembers complete their services with

sound body and mind, the MND operates a variety of
systems designed to identify and resolve the diff iculties
that they face in their life as military personnel. For

servicemembers who are typically more accustomed
Counseling by a professional
to living in free environments, the relatively controlled
counselor for soldiers
environment and the forced group living may work as
a source of diff iculties or stress.

As a proactive measure to control the factors that may interfere with adjustment to military
service, the MND conducts periodical personality tests and operates various systems including

professional counselors for soldiers and the Green Camp for psychological counseling and
therapy; the National Defense Help Call Center, which provides counseling and receives reports
24/7; and various complaint management programs.

Chapter 6
[ Chart 6-1 ] Number of Daily Counseling Sessions at National Defense Help Call Center
(As of November 2018)
Year 2014 2015 2016 2017 2018
No. of
47 111 159 176 170
Sessions

In the future, the MND plans to take a more preventive approach to the issue. For example,

the MND will improve the reliability of the personality test, increase the number of professional
counselors (to be assigned to not only regiment-level units, but also battalion-level units), and
expand the counseling channels through the National Defense Help Call Center. The MND will

also reinforce its collaboration with the professional research organization of the Korea Institute
for Defense Analyses (KIDA) to help servicemembers adjust to military life and proactively
prevent accidents.

Section 1 Instilling a New Barracks Culture Trusted by the People 233